All art submitted to DDP (Discount Digital Printing) to print from must be ready to print, otherwise prep charges may be incurred and may result in delaying your order. Common mistakes in submitted art and special considerations are listed below.

 

Check your art carefully before sending it to us. We will not be responsible for reprinting, fixing, or refunding for any stickers or prints that are printed from customer files that are misprinted due to the following:

 

Low Resolution: Electronic art must be either a bitmap (TIF, JPG, etc.) at the final size at 300 pixels/inch from one of the photo editing programs: photoshop, or vector art from either Illustrator or CorelDRAW (see Submission Guidelines).

 

No Margins: There must be 3/16" to 1/4" (.1875 to .25 inches) inside margin on all designs. Art submitted without margins, or designs that print to the edge that need special preparation before printing will delay your order. We will not be responsible for accuracy when trimming your stickers if there is not a sufficient margin around your design. (see Submission Guidelines)

 

Small Text, Thin Fonts: Text should be greater than 6pt and with non-serif fonts. In addition, thin lines in decorative and script style fonts may close up due to on-press gain when the text is white on a solid black background. We will not be held responsible for text that is printed illegibly from fonts that are too small.

 

Digital prints,decal, or stickers are printed as CMYK, and your electronic art should be prepared and color corrected for CMYK printing. This means that the color values in your file should be checked against a Pantone process color guide - especially for designs with blues and oranges. If not we will try to match your colors as closely as possible, but we cannot be responsible for the final printed colors when exact CMYK colors are not specified when the order is placed. We cannot guess at the color you may want or match colors to what we may see on the computer screen. RGB bitmaps may view differently on different computer systems.

 

We will not be responsible for reprinting, or refunding for digital prints, decal, or stickers printed from a customer's RGB files, or files that contain Pantone spot colors.

 

TIP:If you spot check values in Photoshop, and see a "!" next to the color value, it means that your color is "out of gamut" and that color cannot be printed using CMYK or process color.

 

Proofs and Art Approval: We will be happy to provide you with an e-mail PDF of your job for approval before printing, usually at no cost. All proof approvals must be in writing: either emailed or faxed to us at 972-715-5729. No call-in art approval.

 

There will be no reprints or refunds for any stickers that have been printed from a customer approved proof. This includes: typographic errors (misspelled text) made by either you or by DDP; margins and bleeds; halftones, and low res art that has been changed to our minimum 300 dpi resolution.

 

Art Charges: You will be notified if preparation is needed and you may make the necessary changes or alterations yourself and resubmit the art to us to avoid art charges, otherwise production on your order will be suspended until new art or authorization for art charges has been received by us. Art submitted that requires extensive preparation by our art department before printing will be charged at $65 an hour (depending on complexity), with a 1 hour minimum charge.

 

Pre-press: Any art that needs extensive preparation, trapping, color separations, alterations, or re-creation by us will incur art charges and delay the printing and delivery your order.

 

Post-press: Any order requiring die-cutting, laminating, or custom die fabrication, will delay the delivery of your order by a minimum of 3 working days and will incur additional costs.

 

Stock Availability: Most items on our website are available at all times, but special stocks and substrates may require extra time for delivery to us before printing your job which could delay your order going into scheduling production. We will usually notify you at the time of ordering if there will be any delays.

 

Turnaround & Estimated Delivery: Our average turnaround and delivery is estimated based on our normal production schedule. While we will try to give you an estimated print and ship date at the time of your order, this is an estimate only and is not guaranteed. As with any other printing or manufacturing facility there are situations where we may have delays including: pre-press art preparation and scheduling, mechanical breakdowns, availability of stock and supplies, and post-press handling including die-cutting, laminating, or special packaging. Please let us know of your required delivery date at the time of the order and we will do everything we can to meet your deadline.

 

DDP will not be held responsible or liable for missed deadlines due to situations beyond our control and we will not upgrade shipping or pay for expedited delivery due to production delays including proof approval, stock or material delivery, die-cutting or die fabrication, mechanical breakdowns, or shipping delays.

 

Returns and Refunds: We want you to be satisfied with your completed print job and we will always try to work with you for a solution to your particular problem or concerns and make it right.

 

As stated above, DDP cannot and will not be held responsible for reprinting or refunding any for any jobs printed with art submitted that is not "to spec", printed from approved proofs, missed deadlines due to production delays, or problems with shipping and delivery. Sorry, we do not offer cash refunds, checks or credits to credit cards. Shipping charges will not be refunded.

 

Payment Terms: All orders must be paid in full before production can begin - there are no exceptions. If the order is over $500 a copy of your drivers license is required. You can fax or email us the copy.

 

PLEASE NOTE: No orders will start unless you, the customer, agree to adhere and abide by the terms and conditions stated above either by email in the order process, or by signed fax.